Privacy Policy

We ask that you read carefully and fully understand this Privacy Policy before accessing our full website.  We ask that you do not use our Website, unless you are completely happy to agree with this Policy.  

Introduction

We are committed to safeguarding the privacy of our customers and Website users. Little Pumpkin Books will only collect, store and use your data for specific purposes. 

This policy applies where we are acting as a data controller with respect to the personal data of our Website visitors and Service Users; in other words, where we determine the purposes and means of the processing of that personal data.

We use cookies on our Website. We will ask you to consent to our use of cookies when you first visit our Website. Please view the section on cookies for further information.

In this policy, “we”, “us” and “our” refers to Little Pumpkin Books and "you" or "your" refers to you the customer or service user. 

Credit

This document was created using a template from Docular (http://seqlegal.com/free-legal-documents/privacy-policy)

The Personal Data that we collect

In this Section we have set out the general categories of personal data that we may process, information about the source of that data and purposes for which we may process personal data.

We may process your account data (“account data“). The account data may include your name, email address and postal and billing addresses. The source of the account data is you. The account data may be processed for the purposes of providing our

Services, payment related documentation, delivering Goods and Services purchased, ensuring the security of our Website, maintaining our databases and communicating with you.

We may process your data enabling us to get into contact with you, this would include information in your account profile on our Website (“contact data“). The contact data may include your name, address, telephone number and email address. The source of the contact data is you. The contact data may be processed for the purposes of maintaining insurance coverage, obtaining professional advice and monitoring and enabling the use of our Website and its Services.  

We may process information relating to our customer communication (“communication data“). The communication data may include your name, email address and the content of information in communications between us and you. The source of the communication data is you. The communication data may be processed for the purposes of managing our customer relationships, communication with customers, record keeping of all communications and promotions of our Goods and Services.

We may process information relating to transactions, including purchases of Goods and Services, that you enter into with us through our Website (“transaction data“). The transaction data may include your name, contact details, your payment method and transaction details. The transaction data may be processed for the purpose of supplying the purchased Goods and Services, the purposes of security and the prevention of fraud as well as, keeping proper records of those transactions. 

We may process data about your use of our Website and Services (“usage data“). This usage data can include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. We use Google Analytics to track this data. This usage data may be processed for the purpose of review and analysis of the use of the Website and its Services. 

We may process information that you provide to us for the purpose of subscribing to our email notifications, promotions and newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications, emails, promotions and newsletters. 

Legal Bases of Processing Data

In this Section we have set out the general categories and the legal bases of processing Data.

Operations

The legal basis for this processing is our legitimate interests, the professional administration of our Website and business, the performance of a contract between you and us as well as ensuring order fulfillment and quality customer service.

Relationships and communications

The legal basis for this processing is our legitimate interests, namely communications with our customers and Service Users, the management of our customer relationships as well as the proper administration of our Website and business.

Direct Marketing

The legal basis for this processing is our legitimate interests, namely promoting our business, communicating marketing emails and promotions on our Website to our Website and Service Users.

Research and Analysis

The legal basis for this processing is our legitimate interests in monitoring and improving our Website, Services and business.

Record Keeping

The legal basis for this processing is our legitimate interests, namely the proper administration of our Website and business. 

Security

The legal basis of this processing is our legitimate interest, namely the protection of our Website, Services and business, as well as the protection of our customer and service users. 

Insurance and Risk 

The legal basis of this processing is our legitimate interest, namely the proper protection of our business against risks. 

Legal Claims

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Legal Compliance and vital interests

We may process your personal data set out in "How we use your Personal Data", we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Providing your personal data to others

We may disclose your contact and account data to our insurers or professional advisers if reasonably necessary for the proposes of obtaining or maintaining insurance coverage, managing risks or obtaining professional advice.

Your personal data held in our website database will be stored on the servers of our hosting services providers GODADDY.  

Financial transactions relating to our Website and Services are handled by our payment services providers: Paypal, Mettle and Square. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at:
PayPal Privacy Statement 

 Mettle Privacy Notice V5.0 

 Square Pay Privacy Notice (squareup.com)

In addition to the specific disclosures of personal data set out in Legal bases for processing data section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

In this Section, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

The hosting facilities for our website are operated by GODADDY. You can view their Privacy Policy here:  Privacy Policy GoDaddy UK Respects Your Privacy  

You acknowledge that personal data that you submit for publication through our Website or Services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Retaining and deleting personal data

In this section, we set out our data protection policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. 

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary.

Customer transaction and account data details will be held for six years after the tax year that the transaction was processed, to meet UK HMRC guidance. 

It is not possible for us to specify in advance the periods of time for which your other data will be retained. However, all data is retained in order to comply with legal obligations, prevent fraud, enforce our terms and conditions, resolve disputes, assist with any investigations and take other actions as permitted by law. We ensure that we keep all records for no longer than necessary.  

Your consent

You consent to the collection and use of your data via our Website in accordance to this Privacy Policy when you visit and purchase Goods or Services from Little Pumpkin Books. When you subscribe to our mailing list, you are consenting to receive further communications by email from Little Pumpkin Books. 

Your rights

In this Section, we have summarised the rights that you have under data protection law. 

Your principal rights under data protection law are:

(a) the right to access- you can ask for copies of your personal data

(b) the right to rectification- you can ask to rectify inaccurate personal data and to complete incomplete data

(c) the right to erasure- you can ask us to erase your personal data

(d) the right to restrict processing- you can as us to restrict the processing of your personal data

(e) the right to object to processing- you can object to the processing of your personal data

(f) the right to data portability- you can ask that we transfer your personal data to another organisation or to you

(g) the right to complain to a supervisory authority- you can complain about our processing of your personal data and 

(h) the right to withdraw consent- to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

These rights are complex and not all details have been included in our brief summaries, they also come with certain limitations and exceptions.  We recommend that you read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. 

You may exercise any of your rights in relation to your personal data by written notice to us using the contact details set out below. 

About Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

Little Pumpkin Books uses cookies to ensure that you have an effective and efficient shopping experience with us. Without them it may limit your use of certain features or functions of our Website or basic functions such as storing products in your basket, as well as remember things such as your preferences. 

The Cookies are used for the purpose of improving your browsing experience by identifying you when you visit and navigate our Website, store your preferences in relation to use of cookies more generally, maintain the state of your shopping cart, to protect user accounts, display advertisements relevant to you and the analysis of the performance and Services of our Website. 

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our Website. Google Analytics gathers information about website use by means of cookies. The information gathered is used to create reports about the use of our Website. You can review Google’s privacy policy at  https://www.google.com/policies/privacy/

Managing cookies 

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser and from version to version (Visit your browser help centre for advice and support).  You may block cookies by activating these settings on your browser or refuse all or some browser cookies. However, if you disable or refuse cookies some features of our website may not function correctly or become inaccessible, and it will have a negative impact upon the usability of our Website. 

Amendments

We may update this policy from time to time, and the most recent version will always be published on this page. You should check the page periodically to ensure you are happy with any changes to the Policy. 

Disclaimer

The security of your data is a high priority for Little Pumpkin Books. However, the internet is not a completely secure platform, and we cannot fully guarantee the security of any data you may send to us via the Internet when accessing and using our Website. Little Pumpkin Books are not responsible for any damages which you, or others may suffer as a result of the loss of any data.

Our Details

Our online website is hosted by GODADDY. They provide us with the online e-commerce platform which allows us to sell these Goods and Services to you.

This website is operated by Little Pumpkin Books and owned by Karly Emin.

If you have any questions regarding our Privacy Policy, please contact us via email at info@littlepumpkinbooks.co.uk or alternatively by mail using the address below:

Little Pumpkin Books, 113 Common Lane, Thundersley, Essex, SS7 3RY.

Links to external websites

Our website may contain links to other websites. We have no control of websites outside of www.littlepumpkinbooks.co.uk We are not responsible for the content of other websites, or for the protection or privacy of data you submit to them.

Policy last updated: 3rd November 2022